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Terms of service

Using Xchengine services? Every user using Services for exchanging any form of E-currency or Cryptocurrency, shall carefully read through the policies written regarding each section’s terms and conditions and consent the mentioned terms. Please read them carefully and be sure that you totally agree with terms and conditions before doing any exchange on our website.


  • Xchengine provides its users with the services of exchanging “digital currencies or e-currencies” between different payment systems.
  • The services offered by Xchengine are not intended for use and/or are not available in the countries where they are deemed illegal. The User is fully responsible for complying with the local legislation of each e-currency.
  • Counterfeit or fraudulent payments are not accepted at Xchengine. We reserve the right to report any activity of this type to the appropriate authority.


  • Except what has been provided in this agreement, Payments on Xchengine are final and not reversible.


  • Xchengine exchange services are only available for transferring funds from one of the user’s e-currency account to another and no third party payments are accepted by Xchengine. If Xchengine finds out that a payment is for transferring fund to a third party account, the payment will be rejected immediately and the full amount of payment will be refunded to the original e-currency account. In this case the transaction fees relating to this transfer will be deducted from the whole payment.
  • All users shall be solely responsible to offer valid and accurate information required to complete the registration or to submit the exchange order.
  •  As Xchengine is not authorized to retrieve digital currency payments of other accounts, we strongly advise you to carefully provide the correct account number. In this case, Users shall hold responsible for any mistake made by providing erroneous information by the user.
  • Opening an Xchengine account is free of charge but we reserve the right to collect fees for providing services regarding any exchange happens using our services. Fees are disclosed on Xchengine website and are calculated automatically and published before the User confirms the order. 
  • Payment must be made with the exact amount specified in the user's order. If the user remits more or less than the amount stated in the order, we will adjust the user’s order to the exact amount of funds received without prior notification. 
  • If the Customer places a wrong order (wrong wallet, country restricted, wrong e-mail, non-existent e-currency account or other conditions) to Xchengine and approves the order, but the order is pending for longer than 3 months, Xchengine has a right to cancel this order and withhold the money.
  • Xchengine has the right for regular maintenance of the website and during the period of upgrading the system and technical maintenance, access to the accounts can be restricted or the website can be fully inoperative. The maintenance of the website may occur without any prior notice and we are not obliged to inform our users prior to the process.
  • Xchengine is not responsible for any damage occurring in connection to the technical maintenance operations.
  • PayPal orders will be processed within approximately 2-14 hours include weekends. PayPal fee is not included in our service fee.