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Frequently asked questions

How to place an exchange order?

To place an order on XchenginE you should follow these instruction:

o   Open XchenginE home page

o   Select your desired exchange direction from the box designed especially for this purpose

·        From the left menu, highlighted by “I Give”, choose the currency you want to send

·        From the right menu, highlighted by “I Get”, choose the currency you desire to receive in exchange

o   Enter the amount of money you want to send in the left field.

·        Consider min, Max and our reserve (which is visible under currency after selecting each currency)

o   Click on "START THE ENGINE" button to turn on the XchenginE

o   In next page you can again modify the amount of exchange

o   Do not Forget to Fill out required fields (Your account details)

·        Your email (necessary to contact and inform you about your placed order)

·        Your receiver E-Wallet (account)

o   Click on "Exchange" button.

·        Pressing "Exchange" button, means that you have agreed to our Terms of services.

o   On the next page you can review your order.

·        It is better to Keep order number to track your order (it will be also sent to the email address you have provided)

·        We will consider net amount we receive; therefore, you should consider transaction fees for your order.

·        On the other hand, we will send you net amount you see on exchange box (Transaction fees for sending the exchanged amount is paid by ExchenginE)

§  When you will receive paypal, we will send it as "send money for goods and services", so paypal will decrease 2.7% to 5.5% + 0.3$ in your account.

o   Click on "PAY ORDER" button.

·        In automatic direction you will redirect to payment gateway and after payment we will be noticed and process the order.

·        If direction is in manual mode (for example you send Tether USD) you should send amount to provided E-Wallet and inform us via contact ways we have provided. Then we will process order. Also order will be checked by our colleagues and we would process order even if you don’t inform us.

Should I sign up or not?

o   It is not necessary to sign up in but if you sign up you will have the following features:

·        There will be a log of your orders that you can check anytime you need them

·        You can join referral program and earn more money by introducing us to your friend

·        According to your activity it may be some discount for you on future orders

·        You will receive news about discounts

·        Only if you desire to place orders in large amounts, you should sign up and verify your account

How can I be a verified user in XchenginE to benefit more from its services?

o   After registering on you should confirm your email address, upload your ID card (passport). In some cases, we need proof of address and your phone confirmation.

o   Document will be check by our KYC experts and you will be informed soon (usually less than 24 hours)

Why do you need verification?

o   When you use Visa/Master card in direction, it is necessary to verify your account.

o   By verifying your account, you will be able to put larger amounts in your orders and there will be no limit for you in this case.

When and why will I get a refund?

o   According to our terms of services, your order will be processed in less than 60 minutes in working hours. But if you request amount more than our reserve and if we could not provide that amount for you in less than 24 hours, you will get a full refund.

o   If because of some unforeseen problems (for example problem in transferring system), we were unable to process your order after 24 hours you will get a full refund.

o   If we haven't process your order yet and you inform us before processing order, you will receive refund. In this case, you must pay the refund transaction fee and it is deducted from the amount you have send.

o   If we notice your order is in illegal way or for illegal purposes, we will not process your order and you will get a refund. In this case, you must pay the refund transaction fee and it is deducted from the amount you have send.

What if I send wrong amount to your E-Wallet?

o   According to our terms that you have accepted before placing an order on our website, we process the net amount we have received.

·        So if you send a little less or more than order amount, we will calculate new order amount and process that.

·        If difference between amount you have sent and order amount is too much, order will not be processed until we can contact and inform you.

What if you send amount to wrong E-Wallet?

o   In direction we have provided gateway, there will be no concern or mistake as everything is done automatically.

o   If you want send money in manual mode, please double check the wallet address we have provided for you. (You can get wallet address via live chat, email and also other contact ways we have provided for you.)

o   In directions that you should send amount to E-Wallet address manually (like Tether USDT), double check our receiver wallet address.

o   If you send money to wrong wallet there is no way to recover money and you should be held responsible for the mistake.

How I can contact ExchenginE?

o   You can contact us via following ways:

·        Live chat

·        Email us

·        Contact form

·        Skype

·        Telegram

o   Also all contact ways and details are listed in contact page.

How long does it take for orders to be processed?

o   Automatic orders will process immediately after you have placed your order and we have received the amount.

·        In case of orders whit especial problems, we will process and complete them after the problem is solved (usually less than 1 hour).

o   Manual orders will be processed manually after you put an order and we received the amount. ( also, usually less than 1 hour)

How can I track my order?

o   You can track your order in main page ( and "Track Exchange" part.

·        Use track form by searching your order number.

o   If you encountered any problem, you can inform us by contacting us.

How much reserve we have?

o   By selecting each direction, you can see our reserve in right side (I GET)

o   By selecting a direction and click on "Start the Engine" you can see all of our currencies reserve in next page.

o   You can ask our reserve or required reserve via chat or contact us.

What are terms of our services?

o   You can see full content of our terms of services on this page.

Have another question?

Didn’t find what you are looking for? Don’t worry, just fill out the contact us form or start a chat session with our customer service Center. We are always there to help you.