How to place an exchange order?
To place an order
on XchenginE you should follow these instruction:
XchenginE home page www.xchengine.com
your desired exchange direction from the box designed especially for this
From the left menu, highlighted by “I Give”,
choose the currency you want to send
From the right menu, highlighted by “I Get”,
choose the currency you desire to receive in exchange
the amount of money you want to send in the left field.
Consider min, Max and our reserve (which is
visible under currency after selecting each currency)
on "START THE ENGINE" button to turn on the XchenginE
next page you can again modify the amount of exchange
not Forget to Fill out required fields (Your account details)
Your email (necessary to contact and inform you
about your placed order)
Your receiver E-Wallet (account)
on "Exchange" button.
Pressing "Exchange" button, means that
you have agreed to our Terms of services.
the next page you can review your order.
It is better to Keep order number to track your
order (it will be also sent to the email address you have provided)
We will consider net amount we receive; therefore,
you should consider transaction fees for your order.
On the other hand, we will send you net amount
you see on exchange box (Transaction fees for sending the exchanged amount is
paid by ExchenginE)
you will receive paypal, we will send it as "send money for goods and
services", so paypal will decrease 2.7% to 5.5% + 0.3$ in your account.
on "PAY ORDER" button.
In automatic direction you will redirect to
payment gateway and after payment we will be noticed and process the order.
· If direction is in manual mode (for example you send Tether USD) you should send amount to provided E-Wallet and inform us via contact ways we have provided. Then we will process order. Also order will be checked by our colleagues and we would process order even if you don’t inform us.
Should I sign up or not?
is not necessary to sign up in www.exchangine.com but if you sign up
you will have the following features:
There will be a log of your orders that you can
check anytime you need them
You can join referral program and earn more money
by introducing us to your friend
According to your activity it may be some
discount for you on future orders
You will receive news about discounts
Only if you desire to place orders in large
amounts, you should sign up and verify your account
How can I be a verified user in XchenginE to benefit more from its services?
registering on www.Xchengine.com you should confirm
your email address, upload your ID card (passport). In some cases, we need
proof of address and your phone confirmation.
will be check by our KYC experts and you will be informed soon (usually less
than 24 hours)
Why do you need verification?
you use Visa/Master card in direction, it is necessary to verify your account.
verifying your account, you will be able to put larger amounts in your orders
and there will be no limit for you in this case.
When and why will I get a refund?
to our terms of services, your order will be processed in less than 60 minutes
in working hours. But if you request amount more than our reserve and if we
could not provide that amount for you in less than 24 hours, you will get a
because of some unforeseen problems (for example problem in transferring
system), we were unable to process your order after 24 hours you will get a
we haven't process your order yet and you inform us before processing order,
you will receive refund. In this case, you must pay the refund transaction
fee and it is deducted from the amount you have send.
we notice your order is in illegal way or for illegal purposes, we will not
process your order and you will get a refund. In this case, you must pay the
refund transaction fee and it is deducted from the amount you have send.
What if I send wrong amount to your E-Wallet?
to our terms that you have accepted before placing an order on our website, we
process the net amount we have received.
So if you send a little less or more than order
amount, we will calculate new order amount and process that.
If difference between amount you have sent and
order amount is too much, order will not be processed until we can contact and
What if you send amount to wrong E-Wallet?
direction we have provided gateway, there will be no concern or mistake as
everything is done automatically.
you want send money in manual mode, please double check the wallet address we
have provided for you. (You can get wallet address via live chat, email and
also other contact ways we have provided for you.)
directions that you should send amount to E-Wallet address manually (like
Tether USDT), double check our receiver wallet address.
you send money to wrong wallet there is no way to recover money and you should
be held responsible for the mistake.
How I can contact ExchenginE?
can contact us via following ways:
all contact ways and details are listed in contact page.
How long does it take for orders to be processed?
orders will process immediately after you have placed your order and we have
received the amount.
In case of orders whit especial problems, we will
process and complete them after the problem is solved (usually less than 1
orders will be processed manually after you put an order and we received the
amount. ( also, usually less than 1 hour)
How can I track my order?
can track your order in main page (www.xchengine.com) and "Track
Use track form by searching your order number.
you encountered any problem, you can inform us by contacting us.
How much reserve we have?
selecting each direction, you can see our reserve in right side (I GET)
selecting a direction and click on "Start the Engine" you can see all
of our currencies reserve in next page.
can ask our reserve or required reserve via chat or contact us.
What are terms of our services?
can see full content of our terms of services on this page.
Have another question?
Didn’t find what you are looking for? Don’t
worry, just fill out the contact us form or start a chat session with our
customer service Center. We are always there to help you.